ScoreTrendDelete your account yourself
- Go to plans.scoretrend.net/login and log in with the same email and password you use in the ScoreTrend app.
- In the top menu, open Subscription details.
- Select the My Subscriptions tab.
- Click Delete profile and confirm.
Want a copy of your data first? On the same page you can download it with Export CSV profile or Export XLS profile before deleting.
Ask us to delete it by email
If you can't log in, email info@scoretrend.net from the address linked to your ScoreTrend account, with the subject "Account deletion request". We may ask you to confirm that you own the account before we delete it.
Email us to delete your accountDelete your account in the app
- In the ScoreTrend app, open the account menu and go to Account › Manage account › Delete account (or Settings › Delete account).
- Confirm with your password.
- Your account is deactivated immediately and your data is deleted as described below; invoices are kept because tax law requires it.
What data is deleted and what is kept
Deleted
- Account data: email address, name, user ID and password
- Profile information and preferences
- Favorite teams, matches and players
- Alerts, strategies and saved presets
- App settings and notification preferences
- Device identifiers used to send push notifications
- Login sessions (including IP addresses)
- Telegram connection
- Usage data (analytics) linked to your account
- Billing details: address, phone number and, for tax residents of Italy only, tax code
Kept
- Invoices and the billing data shown on them (name, address and, for tax residents of Italy only, tax code), kept in electronic format for 10 years as required by Italian tax and accounting laws
- Anonymous, aggregated statistics that can no longer identify you
Delete some data without deleting your account
- Favorites, alerts, strategies, presets and alert history can be deleted at any time from your account on the website or in the app.
- To disconnect Telegram, use the dedicated option in your account.
- For any other data, email info@scoretrend.net with the subject "Data deletion request": we delete it within 30 days.
- Notifications about goals and events are deleted automatically after 90 days anyway.
How long your data is kept
| Data | Retention |
|---|---|
| Account and profile data | Deleted within 30 days of Delete profile or of your email request, with confirmation by email |
| Accounts with no active plan and no logins | Deleted after 24 months of inactivity, with an email notice 30 days before |
| Copies in backups | At most 90 days: backups are overwritten on rotation by newer ones and are used only for security and recovery |
| Invoices and the billing data shown on them | 10 years in electronic format, as required by Italian law (art. 2220 of the Civil Code), then deleted |
Good to know
- Deleting your account is permanent. Your profile, favorites and settings can't be recovered.
- If you have an active paid plan, cancel it on plans.scoretrend.net before deleting your account; you lose access to it when your account is deleted. Contact us first if you have billing questions.
- Uninstalling the app does not delete your account. Use one of the options above.
- In earlier versions of the app, the "Delete account" button opens this page.
- Data stored only on your device (browser or app settings) is removed when you clear the app data or browser storage.
- The ScoreTrend app doesn't sell anything through Google Play. Paid plans are bought on plans.scoretrend.net.